Need help right now

Contact Megarich Casino and Get a Real Person

Reach a person by live chat, [email protected] or +61 2 2354 5177, 24 hours a day, 7 days a week, in English and three more languages.

Talk to support Minimum deposit A$18. 18+ only. MGA licensed.

Paid out today

568,619 A$

3,081 Members inside the vault

Megarich Casino Ltd. holds MGA licence MGA/B2C/224/2015 — one of the most stringent regulatory frameworks in the world, held continuously since 2015.

The house pays promptly: an average withdrawal clears in 8 minutes, with A$11M settled weekly and A$185M paid to members every month.

Every session and transaction is sealed under 256-bit TLS encryption, with games independently verified by BMM Testlabs, GLI, and eCOGRA.

Is Megarich Casino rigged? Here's the paper trail.

Megarich Casino keeps three lines to a person

We staff all three lines round the clock, so you never wait for office hours.

Chat first, hold later

Chat suits a stuck bonus, an unclear balance or a quick rules check, and a person joins within five minutes at any hour.

Start chat

A record in writing

E-mail [email protected] for documents, statements and anything you want in writing, and expect a reply in about eight hours.

Write to us

Phone line

Ring +61 2 2354 5177 (AEST) when a payment has gone wrong or you need it settled out loud, and you reach a voice in two minutes.

Call us

Six local facts

Playing from Australia, you reach us here

You will know the Australian number, the clock it runs on and who supervises your play.

Reach us

Australian phone+61 2 2354 5177

ClockAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Oversight

RegulatorMalta Gaming Authority, MGA/B2C/224/2015

Get help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Judgement-free advice at any hour

Struggling with how much you play, you can turn to organisations that stand apart from Megarich Casino and answer without judgement. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all offer free support to Australians, day or night.

Gambling Help Online. Free counselling and information for anyone in Australia worried about their own or a family member's betting.

Lifeline Australia. A listening line for people in crisis, including those worn down by gambling losses and debt.

National Self-Exclusion Register. One sign-up that blocks you from betting with every licensed online operator in Australia.

See Full Story

Six desks

So your issue lands on the right desk first time

Choosing the right address here saves the bounce between desks and gets your answer sooner.

Your account

Support, general questions[email protected]

Verification, documents[email protected]

Money

Payments, deposits and payouts[email protected]

Everything else

Complaints, formal claims[email protected]

Privacy, personal data requests[email protected]

Business, partnerships[email protected]

Fewer replies needed to fix it

Pull these together before you open chat, dial or write.

Your registered e-mail address
Account number or full name
Payment method and amount
Screenshot of the error
Times the problem happened

Megarich Casino hours

Waiting for an answer, here is how long

Nobody likes not knowing how long a reply takes, so here are the real waiting times.

Live chat

Live chat open24 hours a day, 7 days a week

Chat first reply5 minutes typical

Time zoneAEST

E-mail

Support e-mail[email protected]

E-mail response8 hours typical

Phone

Phone number+61 2 2354 5177

Phone wait2 minutes typical

Is Megarich Casino rigged? Here's the paper trail.

A proper route when the reply falls short

One unlucky reply shouldn't end the matter, so there is a set path upwards.

Explained first, then escalated

Start with the support team on chat, e-mail or phone. Explain what went wrong and what you expect to be fixed, and keep the conversation in writing where you can.

Megarich Casino case reference

Ask the agent for a reference for your case. That number tracks the thread, and you get a first answer within the stated reply time for the line you chose.

Before escalation, after review

Still unhappy? Ask for a manager review by writing to [email protected], quoting your reference and the outcome you are disputing, and a senior handler re-examines the file.

Inside our house, outside our hands

If the internal review leaves you unsatisfied, you can take the matter to the Malta Gaming Authority, the regulator that licenses Megarich Casino Ltd., and its decision stands outside ours.

Six verified details

Checking who is behind the casino

Four lines of company detail and a licence number to check, all held on the public record.

Company

Legal nameMegarich Casino Ltd.

Company numberC-19905 (Malta)

Registered addressTriq il-Kbira, Msida

Licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/224/2015

Written contact

Support e-mail[email protected]

Need Help Now

The Answers That Save You the Queue

Straight answers to the support questions Australian players ask most, settled in a line or two.

trustDo I need to talk to someone to close my account?+

Yes, you can, and there is no fee for it. Contact support and confirm your wish to close, and the account is shut once any pending withdrawal is settled. Remember that each player may hold only one account, so a closed account cannot be reopened for a fresh look.

trustDo I need to worry that support sleeps at night?+

Support answers every hour of every day, weekends and public holidays included. Whenever you reach out from Australia, the desk is staffed and your message lands with a person. There is no quiet window where nobody replies.

trustWhen I write in another language, how long does help take?+

Answers come back in English, German, Finnish and Norwegian. Write your question in whichever of these suits you, and it reaches a person who reads it fully. Other languages fall outside the desk, so English is the safest choice from Australia.

trustWhat happens once I hand over my verification files?+

Verification usually takes around 17 hours once your documents land. Send proof of identity, proof of address and payment method confirmation together to avoid a second round. A clean set of files moves through far quicker than a partial one.

trustHow long has Megarich Casino held its licence?+

The Malta Gaming Authority regulates Megarich Casino under licence MGA/B2C/224/2015. That licence was issued in 2015 and still governs every bet placed with us. The regulator sits outside Australia, but the licence is real and verifiable.

trustWhat happens if I forget my login and contact support?+

No password is ever requested, and you should never send one. Give the email address tied to your account plus the detail you are asking about, and support locates you from that. Identity checks use documents, never your login credentials.

trustWhere do I request deletion or a copy of my personal data?+

Where your data is concerned, write to [email protected] using the email registered on your account. Ask for a copy or for deletion of what we hold, and the request is logged and answered. Certain records must be kept under licence, and any such limit is spelled out in the reply.